1. What you are buying
You are buying views of short clips made from your content, posted by independent creators from their own TikTok, Instagram and YouTube accounts.
When you start a Campaign you build a Plan: how many views you want each month, which platforms, a Term of 1, 3 or 6 months, and any add-ons. You pay a rate per 1,000 views. The rate falls with a longer Term, and each add-on adds a set amount per 1,000 views. Your exact monthly total is shown before you pay.
The views in your Plan are the views we owe you. They are not an estimate. If a Month falls short, the shortfall rolls forward, and whatever is still undelivered when your Plan ends is refunded. The rest of this page explains how.
The Tier 1 audience add-on is a preference, not a guarantee. With it, we favor creators whose audiences are mostly in the United States, the United Kingdom, Canada and Australia. Views are counted the same way with or without it, and we do not guarantee where viewers are located.
2. When you are charged
Your first Month is charged at checkout. After that your Plan bills monthly, on the same day of the month as your first payment (or the last day of a shorter month). Each charge is the monthly total shown before you paid, unless you change your Plan. Prices are in U.S. dollars and do not include taxes.
A Month is one monthly billing period of your Plan. It runs from your billing date to the same day next month, so it is not a fixed 30 days. Each charge that buys views is a Purchase: your first charge, each monthly charge, and each increase you make during a Month.
Your Plan renews automatically. When a Term ends, your Plan renews for the same Term, at the same rate you bought, and keeps billing monthly until you stop renewal. We email you a reminder 14 days before each Term ends, and a receipt for every charge.
You can update your card and see your invoices through Stripe's billing portal, from your dashboard. Payments are processed by Stripe. The full billing terms are in Section 5 of our Terms of Service.
3. The 30-day guarantee
This is the part that matters.
Each Purchase has 30 days to deliver the views it bought, counted from the payment.
Any day on which we are waiting on you is added to those 30 days: days before you have given us your footage, and days after we have asked you for a change. Days while we are reviewing your Campaign are not added, and neither are days your Campaign is paused because a payment failed.
If a Purchase has not delivered in full when its time is up, you do not lose the difference. It rolls forward into your next Month or, when your Plan ends, it is refunded. You do not need to file a claim, submit a form, or ask us for it.
4. Rolling forward, and when refunds are paid
Rolling forward. When a Month ends short and it is not your final Month, the shortfall is added to your next Month's target, on top of that Month's own views. You do not pay for those views twice.
Your final Month. Your Plan has a final Month once you stop renewal or end your Plan early. When every open Purchase's delivery period has passed, the views still undelivered are refunded automatically, each at the rate its Purchase was paid (add-ons included), to your original payment method.
Refunds are issued through Stripe and can take several business days to appear on your statement, depending on your bank or card issuer.
A renewing Plan keeps rolling. While your Plan renews, any shortfall keeps rolling forward from Month to Month, so the refund comes when your Plan ends.
An example. Say you are on a 3-month Plan and have stopped renewal, so Month 3 is your final Month. Month 1 delivers in full. Month 2 falls short. The views Month 2 did not deliver are added to Month 3, on top of Month 3's own views. When Month 3's Purchases reach the end of their delivery periods, whatever is still undelivered is refunded to your card. Had you not stopped renewal, it would roll into Month 4 instead.
If a card refund is not possible, for example because a charge is too old for the card network to reverse, we credit the amount to you by another method we arrange with you.
5. Changing or ending your plan
An owner or admin on your account can change or end your Plan from the dashboard, at any time, without asking us.
Raising your monthly views. This takes effect immediately. You are charged today for the rest of the current Month, prorated, and the views added to the current Month are prorated the same way, in proportion to the time left in the Month. From your next Month the full new number applies. The increase is its own Purchase, with its own 30 days. If the charge is declined, nothing changes.
Lowering your monthly views. This takes effect from your next Month. Nothing is refunded for the current Month.
Moving to a 6-month Term. A new 6-month Term starts that day, at the 6-month rate from your next bill, and nothing is charged at the time. A shorter Term is only available by stopping renewal or ending your Plan, and starting again.
Stopping renewal. No further Terms start. Your current Term runs to its end and is delivered in full, and its last Month becomes your final Month. On a 3-month or 6-month Term, the Months left in the current Term are still billed. You can undo this at any time before the Term ends by choosing to keep your Plan.
Ending now. A longer Term's lower rate is the price of committing to the whole Term, so ending early settles the difference. We charge, immediately, the difference between the 1-month rate (with your add-ons) and the rate you paid, on the views bought by every Month and every increase already paid in your current Term. This is the true-up. There is no true-up on a 1-month Term. The Month in progress runs to its end and becomes your final Month, and no further Months are billed. Ending early cannot be undone. If the true-up charge fails, your Plan continues unchanged.
For example: if you paid the 3-month rate for two Months, ending now charges the difference between that rate and the 1-month rate on the views in those two Months. Months you have not reached are not charged.
6. If a payment fails
If a charge fails, your Campaign is paused and we email you a link to pay. Stripe retries the charge on its standard schedule. Delivery on Purchases you have already paid for continues while the Campaign is paused.
When a charge succeeds, your Campaign resumes. If the payment cannot be collected and your subscription ends, your Plan ends, and the views still undelivered on Purchases you have already paid for are refunded, exactly as in section 4.
7. If we end or decline a campaign
Every Campaign is reviewed by a person before delivery begins. If we decline a Campaign at review because we cannot run it under our Content Policy, your Plan ends and everything you paid for that has not been delivered is refunded.
If we end a Campaign later, for any reason, your Plan ends and the views still undelivered on Purchases you have already paid for are refunded in full, at the rate you paid, to your original payment method. You do not need to ask.
8. What is not refundable
Views that have already been delivered are not refundable. The service you paid for has been provided: your clips have been watched, and that attention cannot be recalled or resold.
The true-up charged when you end a Plan early is not refundable.
Lowering your monthly views does not refund any part of the current Month. The lower number starts with your next Month.
So a Purchase that is fully delivered is not refunded, and a Purchase that is partly delivered is refunded, when your Plan ends, for the part that is not.
9. How views are counted
We count the views earned by each Clip posted for your Campaign, read from the public view counter of the platform where it is posted (TikTok, Instagram or YouTube) and refreshed regularly, and always before a Month is closed.
Only Clips made and posted for your Campaign count, so the reach is new. You never pay for views a post had before it was made for you.
Platforms sometimes restate their own numbers, and when they do, our counts follow theirs. We may exclude views we reasonably believe are inauthentic, such as views from bots or view farms.
If a Clip is taken down, it stops counting toward any Month that is still open. Months already closed keep their numbers. The full measurement terms are in Section 6 of our Terms of Service.
10. What appears on your statement
The charge is made by Verge Clips, Inc., the merchant of record, and may appear on your card statement under that name rather than Seenfold. Your Campaign is not named on the statement. Every charge has an emailed receipt, and your invoices are in the billing portal on your dashboard.
If you see a charge you do not recognize, please email us before contacting your bank. It is usually faster than a dispute. We may suspend an account while we respond to a dispute.
11. Questions and problems
If your views have not arrived, if something looks wrong, or if you want to talk to a person, write to hello@seenfold.com. We read and reply.
This policy sits alongside our Terms of Service, which govern in full, including Section 5 on payments, renewal and cancellation, and Section 6 on delivery, measurement and refunds. See also our Transparency & Disclosure page.